Tourism Kelowna Team

Tourism Kelowna is structured to deliver Destination Sales and Marketing and Visitor Servicing to a number of customer types through the following distribution channels: direct sales and service; print communication and electronic communication.  The staff is divided into business units, each focusing on a specific customer area of specialty.  This enables staff to develop targeted sales and marketing strategies and annual objectives evaluated with the use of pre-set performance measures.  

Lisanne Ballantyne

President & CEO

250.861.1515 ext. 202

Contact Lisanne to: Discuss Tourism Kelowna's business and marketing plan, discuss destination marketing ideas, suggestions and stakeholder programs, Inquire about industry trends, statistics and research, and discuss anything related to the operation and activities of Tourism Kelowna


Cheryl van den Bold

Executive Assistant

250.861.1515 ext. 213

Contact Cheryl to: Request information on the Tourism Kelowna Society operations/administration, arrange meetings and appointments, request tourism statistical information, and to discuss Tourism Kelowna services

Lauren Lander

Financial Administrator

250.861.1515 ext. 210

Contact Lauren to: Ask questions related to your invoice(s), find out your annual billing renewal period, follow up on payment, and answer any accounting/finance related questions

Marketing & Communications

Chris Shauf

Director of Marketing & Communications

250.861.1515 ext. 203

Contact Chris to: Find out about Tourism Kelowna’s marketing & communication strategies, learn about our strategic brand plan, collaborate on content programs and partnerships, share information about your business that may be of interest to traveling media

Shauna Merritt

Content Marketing Manager

250.861.1515 ext. 206

Contact Shauna to: Discuss Tourism Kelowna marketing & advertising strategies, learn how to connect your business with Tourism Kelowna activities, learn about Tourism Kelowna social media channels including the blog, and discuss the Tourism Kelowna co-op programs available.

Jennifer Widmer

Communications Co-ordinator

250.861.1515 ext. 204

Contact Jen to: Inquire about and/or set up media visits to Kelowna, request images or content for publication, share information on your business or service which may appeal to media, discuss new and noteworthy happenings in Kelowna and area.

Steve Small

Digital Marketing Coordinator

250-861-1515 ext. 216

Contact Steve to: Make updates to your listing on the Tourism Kelowna website, get access to Tourism Kelowna photography and video libraries, and learn more about the Tourism Kelowna Extranet

Meeting & Event Sales

Jennifer Horsnell

Director of Sales

250.861.1515 ext. 205

Contact Jennifer to: Participate in co-op marketing programs for Meetings & Conventions, discuss your new business or product for the meetings & Conventions market, participate in familiarization tours for Meeting Planners, and receive bid preparation and hosting consultation

Harvey Hubball

Sport & Event Sales Manager

250-861-1515 ext. 209

Contact Harvey to: discuss new event hosting and funding options, receive assistance with bid preparation and hosting challenges, promote your next sporting event, discuss opportunities to promote your business to the sport event market.

Julia Garner

Sales Co-ordinator

250.861.1515 ext. 217

Contact Julia to: Arrange a FAM tour or site inspection, discuss logistics for tradeshow attendance and industry events, request promotional materials for your conference or event, and order welcome bags and collateral for your conference or event

Nicolle Gomez de Sousa

Business Development Consultant - Calgary Alberta


Contact Nicolle to: Participate in familiarization tours for Calgary meeting planners, receive bid preparation assistance for Calgary planners, and receive hosting consultation for Calgary planners

Pat Gappmayr

Business Development Consultant - Greater Toronto Area (GTA)


Contact Pat to: Participate in familiarization tours for GTA meeting planners, receive bid preparation assistance for GTA planners, and receive hosting consultation for GTA planners

Visitor Sales & Services

Chris Lewis

Visitor Sales & Services Manager

250.861.1515 ext. 207

Contact Chris to: Discuss or comment of the functioning of Tourism Kelowna's Visitor Centres, promote your business at the Airport Information Kiosk or Downtown Visitor Centre, arrange destination training for your front line staff or volunteers, and discuss retail opportunities within the Downtown Visitor Centre

Ashley McGowan

Visitor Sales & Services Co-ordinator

250.861.1515 ext. 208

Contact Ashley to: Volunteer at the Airport, Downtown, or mobile Visitor Centres, find out more about ticket sales or retail opportunities within the downtown Visitor Centre, and inquire about the visitor services team visiting your business on a familiarization tour.

Melissa McCluskey

Visitor Sales & Services Co-ordinator

250.861.1515 ext. 200

Contact Melissa to: List or promote your event through the online events calendar and What’s Happening newsletter, have a supply of Tourism Kelowna’s collateral materials dropped off or mailed to your business, inquire about our mobile visitor centre attending your event, or discuss visitor servicing through social media.

Visitor Sales & Services Counsellors

Jessica Sturn
250-861-1515 ext. 201


Graham White
250-861-1515 ext. 201


Our Visitor Centre staff will provide suggestions and ideas (from first-hand knowledge) to assist your Kelowna vacation experience. They will supply you with websites, brochures, maps, directions, and the latest information on attractions and events in Kelowna and the surrounding area. 

To view a list of our wonderful volunteers click here.