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Staff
Tourism Kelowna Team
As the lead destination marketing organization for the Central Okanagan, the Tourism Kelowna team works on behalf of over 400 local tourism businesses and the larger hospitality and tourism industry to market the Kelowna area in a sustainable manner that strengthens the economy and enriches the quality of life for residents.
Our four team areas – Administration, Destination & Business Development, Marketing & Communications, and Visitor Experience – work collaboratively towards the goal of establishing the Central Okanagan as North America’s four-season, outdoor destination of choice by 2026.
Lisanne Ballantyne
President & CEO
Contact Lisanne to: learn more about the long-term strategic direction of Tourism Kelowna, the Society’s annual business plan, and any questions regarding the programs, products and services we deliver to support our stakeholders delivering remarkable Central Okanagan visitor experiences.
Administration
Cheryl van den Bold
Executive Assistant
Contact Cheryl to: Request information on the Tourism Kelowna Society operations/administration, arrange meetings and appointments, request tourism statistical information, invoice inquiries, and to discuss Tourism Kelowna services.
Lauren Lander
Director of Finance
Contact Lauren to: Ask questions related to your invoice(s), find out your annual billing renewal period, follow up on payment, and answer any accounting/finance related questions.
Marketing & Communications
Chris Shauf
Director of Marketing & Communications
chris.shauf@tourismkelowna.com
Contact Chris to: Find out about Tourism Kelowna’s marketing & communication strategies, learn about our strategic brand plan, collaborate on content programs and partnerships, share information about your business that may be of interest to traveling media, and media requests.
Steve Small
Digital Marketing & Content
Contact Steve to: Discuss digital marketing related items such as Tourism Kelowna's website, get access to Tourism Kelowna photography and video libraries, and discuss content opportunities.
Melissa McCluskey
Industry Communications Consultant
Contact Melissa to: Discuss Tourism Kelowna's Industry News Centre and industry communication channels, and to share information on your business or service which may be of interest to industry colleagues.
Carla Bechard
Travel Media & Communication
Contact Carla to: Inquire about and/or set up media visits to Kelowna, request images or content for publication, share information on your business or service which may appeal to media, discuss new and noteworthy happenings in Kelowna and area.
Business Development
Julia Garner, CMP
Business Development
Contact Julia to: Arrange a FAM tour or site inspection, discuss logistics for trade show attendance and industry events, request and/or order promotional materials and collateral for your conference or event.
Nicolle Gomez de Sousa
Business Development Consultant - Western Canada & Washington State
Contact Nicolle to: Participate in familiarization tours for Western Canada & Washington State meeting planners, receive bid preparation assistance for planners, and receive hosting consultation for Western Canada & Washington State planners.
Pat Gappmayr
Business Development Consultant - Eastern Canada
Contact Pat to: Participate in familiarization tours for Eastern Canada meeting planners, receive bid preparation assistance for planners, and receive hosting consultation for Eastern Canada planners.
Sara Correa
Marketing Programs & Research
Contact Sara to: Discuss Tourism Kelowna's stakeholder programs, tourism research and marketing information, program sales, and additional stakeholder requests.
Community & Visitor Engagement
Chris Lewis
Director of Community & Visitor Engagement
Contact Chris to: Find out about or discuss Tourism Kelowna's Visitor Experience program, promote your business to in-market visitors and local residents through partnerships and activations, to arrange destination training for your front line staff, or to arrange a presentation about Tourism Kelowna and the Tourism Industry to your community group.
Sydney Solland
Manager of Community & Visitor Engagement
Contact Sydney to: Discuss Tourism Kelowna's Volunteer program, mobile and satellite visitor centres, collateral distribution, to arrange a familiarization tour of your business, or discuss events and activations within the Kelowna Visitor Centre or Airport Information Kiosk.
Michelle Dupuis
Community & Visitor Engagement Coordinator
Contact Michelle to: Discuss retail opportunities including the feature artist program within the Downtown Visitor Centre, to learn more about wholesale opportunities for your business, for information on events and activations within the Central Okanagan, or to have our mobile visitor centre at your event.
Hourly Staff: Community & Visitor Engagement
Robyn Solland
250-861-1515 ext. 201
robyn@tourismkelowna.com
Sam Woods
250-861-1515 ext. 201
sam@tourismkelowna.com
Jaclyn Stuart
250-861-1515 ext. 201
jaclyn@tourismkelowna.com
Grace Boudreau
250-861-1515 ext. 201
grace@tourismkelowna.com
Gaby Heschuk
250-861-1515 ext. 201
gaby@tourismkelowna.com
Ainsley Wood
250-861-1515 ext. 201
ainsley@tourismkelowna.com
Denae Weighill
250-861-1515 ext. 201
denae@tourismkelowna.com
Azaria Anderson
250-861-1515 ext. 201
azaria@tourismkelowna.com
Ava Ready
250-861-1515 ext. 201
ava@tourismkelowna.com
Tracy Schell
250-861-1515 ext. 201
distribution@tourismkelowna.com
Our Community & Visitor Engagement staff will provide suggestions and ideas (from first-hand knowledge) to assist your Kelowna vacation experience. They will supply you with websites, brochures, maps, directions, and the latest information on attractions and events in Kelowna and the surrounding area.
To view a list of our wonderful volunteers click here.
Kelowna is situated on the traditional, ancestral, and unceded territory of the syilx/Okanagan people
Kelowna Visitor Centre:
238 Queensway
Kelowna, B.C. V1Y 6S4 Canada
1-800-663-4345
© 2022 Tourism Kelowna
