- Industry
- COVID-19 Information
- Membership & Advertising
- Marketing Programs
- Wine Trails Program
- Local Flavours Program
- Outdoor Trail Guide
- Meetings & Conferences Sales
- Additional Opportunities
- Digital Display Advertising
- Visitor Centre Display Advertising
- Kelowna Airport YLW Brochure Racking
- Online Advertising
- Biosphere Commitment Program
- How Can You Participate?
- Biosphere Committed Businesses
- Stakeholder Toolkit
- 'Local Savings Pass' Toolkit
- 'Wine Trails Passport' Toolkit
- Meet Me on Bernard Toolkit
- Safety & Emergency Preparedness
- Partner Portal Login
- Digital Assets Requests
- Industry News Centre
- Subscribe to Receive Updates
- Report to the Community
- Tourism Research
- Virtual Backgrounds
- Contact Us
- Meetings & Groups
- Meetings & Conferences
- Economic Sector Strategy
- Incentive Travel
- Cycle & Savour
- Wine & Culinary
- Wellness & Outdoor
- Meetings Facilities
- Suppliers
- Virtual Experiences
- #meetinKelowna Blog
- Sports & Events
- Suppliers
- Travel Trade
- Accommodations
- Transportation Services
- Weddings & Events
- Activities
- Wine & Food Tours
- Outdoor Itineraries
- Urban Adventures
- Family Itineraries
- Meetings & Groups
- LGBT2Q+
- Arts & Culture
- How We Can Help
- Familiarization Tours
- Promo Video
- Pop Up Banners & Flags
- Kelowna Photos
- Virtual Destination Showcase
- Contact Us
- Community
- Local Savings Pass
- Relocation Information
- Realtors & Services
- Relocation Guide
- Report to the Community
- Value of Tourism
- Visitor Centre
- Volunteer with Tourism Kelowna
- About Us
- Board of Directors
- Staff
- Volunteers
- Careers
- Destination Development
- Sustainability Indicators
- Hotel Guest Tax (MRDT) Information
- MRDT FAQs
- Visitor Centre
- Online Store
- Contact Us
Staff
Tourism Kelowna Team
As the lead destination marketing organization for the Central Okanagan, the Tourism Kelowna team works on behalf of over 400 local tourism businesses and the larger hospitality and tourism industry to market the Kelowna area in a sustainable manner that strengthens the economy and enriches the quality of life for residents.
Our four team areas – Administration, Destination & Business Development, Marketing & Communications, and Visitor Experience – work collaboratively towards the goal of establishing the Central Okanagan as North America’s four-season, outdoor destination of choice by 2026.
Lisanne Ballantyne
President & CEO
Contact Lisanne to: learn more about the long-term strategic direction of Tourism Kelowna, the Society’s annual business plan, and any questions regarding the programs, products and services we deliver to support our stakeholders delivering remarkable Central Okanagan visitor experiences.
Administration
Cheryl van den Bold
Executive Assistant
Contact Cheryl to: Request information on the Tourism Kelowna Society operations/administration, arrange meetings and appointments, request tourism statistical information, invoice inquiries, and to discuss Tourism Kelowna services.
Lauren Lander
Director of Finance
Contact Lauren to: Ask questions related to your invoice(s), find out your annual billing renewal period, follow up on payment, and answer any accounting/finance related questions.
Marketing & Communications
Chris Shauf
Director of Marketing & Communications
chris.shauf@tourismkelowna.com
Contact Chris to: Find out about Tourism Kelowna’s marketing & communication strategies, learn about our strategic brand plan, collaborate on content programs and partnerships, share information about your business that may be of interest to traveling media, and media requests.
Steve Small
Digital Marketing & Content
Contact Steve to: Discuss digital marketing related items such as Tourism Kelowna's website, get access to Tourism Kelowna photography and video libraries, and discuss content opportunities.
Melissa McCluskey
Industry Communications Consultant
Contact Melissa to: Discuss Tourism Kelowna's Industry News Centre and industry communication channels, and to share information on your business or service which may be of interest to industry colleagues.
Carla Bechard
Marketing Programs & Partnerships
Contact Carla to: Inquire about Tourism Kelowna marketing programs and collateral, local advertising activations, mobile pass opportunities, and Destination BC Coop partnerships.
Shereen Abbas
Travel Media & Communications
Contact Shereen to: share new and noteworthy updates about your business or opportunities to showcase your business to travel media and influencers.
Business Development
Nikki Robinson
Director of Business Development
Contact Nikki to: Participate in co-op marketing programs for Meetings & Conventions, discuss your new business or product for the meetings & Conventions market, participate in familiarization tours for Meeting Planners, and receive bid preparation and hosting consultation.
Julia Garner, CMP
Business Development
Contact Julia to: Arrange a FAM tour or site inspection, discuss logistics for trade show attendance and industry events, request and/or order promotional materials and collateral for your conference or event.
Nicolle Gomez de Sousa
Business Development Consultant - Western Canada & Washington State
Contact Nicolle to: Participate in familiarization tours for Western Canada & Washington State meeting planners, receive bid preparation assistance for planners, and receive hosting consultation for Western Canada & Washington State planners.
Pat Gappmayr
Business Development Consultant - Eastern Canada
Contact Pat to: Participate in familiarization tours for Eastern Canada meeting planners, receive bid preparation assistance for planners, and receive hosting consultation for Eastern Canada planners.
Sara Correa
Business Development, Membership, Sports & Events
Contact Sara to: Become a member of Tourism Kelowna, or if you would like information on hosting a sport or event in Kelowna.
Community & Visitor Engagement
Chris Lewis
Director of Community & Visitor Engagement
Contact Chris to: Find out about or discuss Tourism Kelowna's Visitor Experience program, promote your business to in-market visitors and local residents through partnerships and activations, to arrange destination training for your front line staff, or to arrange a presentation about Tourism Kelowna and the Tourism Industry to your community group.
Sydney Solland
Manager of Community & Visitor Engagement
Contact Sydney to: Discuss Tourism Kelowna's Volunteer program, mobile and satellite visitor centres, collateral distribution, to arrange a familiarization tour of your business, or discuss events and activations within the Kelowna Visitor Centre or Airport Information Kiosk.
Denae Weighill
Volunteer and Events Coordinator
Contact Denae to: Discuss Tourism Kelowna's volunteer program, mobile and satellite visitor centres, to arrange a familiarization tour for your business, or discuss events and activations within the Kelowna Visitor Centre and the community.
Hourly Staff: Community & Visitor Engagement
Hannah Day
250-861-1515 ext. 201
hannah@tourismkelowna.com
Robyn Solland
250-861-1515 ext. 201
robyn@tourismkelowna.com
Sam Woods
250-861-1515 ext. 201
sam@tourismkelowna.com
Jamie Pescod
250-861-1515 ext. 201
jamie@tourismkelowna.com
Jaclyn Stuart
250-861-1515 ext. 201
jaclyn@tourismkelowna.com
Gaby Heschuk
250-861-1515 ext. 201
gaby@tourismkelowna.com
Ainsley Wood
250-861-1515 ext. 201
ainsley@tourismkelowna.com
Tracy Schell
250-861-1515 ext. 201
distribution@tourismkelowna.com
Hanna Lowe
250-861-1515 ext. 201
hanna@tourismkelowna.com
Lyla Donn
250-861-1515 ext. 201
lyla@tourismkelowna.com
Our Community & Visitor Engagement staff will provide suggestions and ideas (from first-hand knowledge) to assist your Kelowna vacation experience. They will supply you with websites, brochures, maps, directions, and the latest information on attractions and events in Kelowna and the surrounding area.
To view a list of our wonderful volunteers click here.
Kelowna is situated on the traditional, ancestral, and unceded tm̓xʷúlaʔxʷ (land) of the syilx/Okanagan people who have resided here since time immemorial
Kelowna Visitor Centre:
238 Queensway
Kelowna, B.C. V1Y 6S4 Canada
1-800-663-4345
© 2023 Tourism Kelowna
