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Staff
Tourism Kelowna Team
As the lead destination marketing organization for the Central Okanagan, the Tourism Kelowna team works on behalf of over 400 local tourism businesses and the larger hospitality and tourism industry to market the Kelowna area in a sustainable manner that strengthens the economy and enriches the quality of life for residents.
Our four team areas – Administration, Destination & Business Development, Marketing & Communications, and Visitor Experience – work collaboratively towards the goal of establishing the Central Okanagan as North America’s four-season, outdoor destination of choice by 2026.
Lisanne Ballantyne
President & CEO
Contact Lisanne to: learn more about the long-term strategic direction of Tourism Kelowna, the Society’s annual business plan, and any questions regarding the programs, products and services we deliver to support our stakeholders delivering remarkable Central Okanagan visitor experiences.
Administration
Cheryl van den Bold
Executive Assistant
Contact Cheryl to: Request information on the Tourism Kelowna Society operations/administration, arrange meetings and appointments, request tourism statistical information, invoice inquiries, and to discuss Tourism Kelowna services.
Lauren Lander
Director of Finance
Contact Lauren to: Ask questions related to your invoice(s), find out your annual billing renewal period, follow up on payment, and answer any accounting/finance related questions.
Jacqui Dowling
Membership & Industry Development
Contact Jacqui to: Be your main point of contact by offering assistance regarding your Tourism Kelowna Membership. Become a member and participate in advertising and marketing programs. Learn how Tourism Kelowna can benefit your business.
Marketing & Communications
Chris Shauf
Director of Marketing & Communications
chris.shauf@tourismkelowna.com
Contact Chris to: Find out about Tourism Kelowna’s marketing & communication strategies, learn about our strategic brand plan, collaborate on content programs and partnerships, share information about your business that may be of interest to traveling media, and media requests.
Steve Small
Digital Marketing
Contact Steve to: Discuss digital marketing related items such as Tourism Kelowna's website, get access to Tourism Kelowna photography and video libraries, and discuss research and data.
Carla Bechard
Marketing Programs & Partnerships
Contact Carla to: Inquire about Tourism Kelowna marketing programs and collateral, local advertising activations, mobile pass opportunities, and Destination BC Coop partnerships.
Shereen Abbas
Travel Media & Communications
Contact Shereen to: share new and noteworthy updates about your business or opportunities to showcase your business to travel media and influencers.
Darby Svendsen
Social Media & Content
Contact Darby to: Discuss all things related to Tourism Kelowna's social media accounts and blog, including content creation and strategy, as well as content creation opportunities, and local creators/influencers.
Business Development
Nicolle Gomez de Sousa
Interim Department Head, Business Development
Contact Nicolle to: Participate in familiarization tours for Western Canada & USA meeting planners, receive bid preparation assistance for planners, and receive hosting consultation for Western Canada & USA planners.
Julia Garner, CMP
Business Development
Contact Julia to: Arrange a FAM tour or site inspection, discuss logistics for trade show attendance and industry events, request and/or order promotional materials and collateral for your conference or event.
Sara Correa Haslehurst
Business Development, Sports & Major Events
Contact Sara to: Assist you with your sport and event planning, from bid development, venue and hotel selection, fam trips, to liaising with local, provincial, or national sports organizatoions.
Vanessa Osborne
Business Development, Sales Manager
Contact Vanessa to: Participate in familiarization tours for Eastern Canada & USA meeting planners, receive bid preparation assistance for planners, and receive hosting consultation for Eastern Canada & USA planners.
Community & Visitor Engagement
Chris Lewis
Director of Destination Development
Contact Chris to: Discuss Tourism Kelowna's Destination Development initiatives, partnerships, or projects in the Central Okanagan. Find out about or discuss Tourism Kelowna's Community & Visitor Engagement program for in market visitors and residents, or to arrange a presentation about Tourism Kelowna and the Central Okanagan Tourism Industry to your community group.
Sasha Taylor
MANAGER OF COMMUNITY & VISITOR ENGAGEMENT
Contact Sasha to: Discuss operations of the Kelowna Visitor Centre and other Community & Visitor Engagement locations and initiatives, to give feedback regarding our customer service, in market services, or to discuss staffing, hours of operation, and partnership opportunities.
Kassidy Cote
Retail Coordinator
Contact Kassidy to: Discuss retail opportunities including the feature artist program within the Downtown Visitor Centre, to learn more about wholesaling opportunities for your business, to discuss retail opportunities at Okanagan + Co., and to request a donation for your business or event.
Hourly Staff: Community & Visitor Engagement
Gail Given
250-861-1515 ext. 201
gail@tourismkelowna.com
Ainsley Wood
250-861-1515 ext. 201
ainsley@tourismkelowna.com
Lily Packo
250-861-1515 ext. 201
lily@tourismkelowna.com
Angelina Scott
250-861-1515 ext. 201
angelina@tourismkelowna.com
Tracy Schell
250-861-1515 ext. 201
distribution@tourismkelowna.com
Zoe Leduc-Wright
250-861-1515 ext. 201
zoe@tourismkelowna.com
Reid Gratz
250-861-1515 ext. 201
reid@tourismkelowna.com
Megan Boruta
250-861-1515 ext. 201
megan@tourismkelowna.com
Chance Boruck
250-861-1515 ext. 201
chance@tourismkelowna.com
Katie Neufeld
250-861-1515 ext. 201
katie@tourismkelowna.com
Our Community & Visitor Engagement staff will provide suggestions and ideas (from first-hand knowledge) to assist your Kelowna vacation experience. They will supply you with websites, brochures, maps, directions, and the latest information on attractions and events in Kelowna and the surrounding area.
To view a list of our wonderful volunteers click here.
Tourism Kelowna would like to thank Westbank First Nation and Okanagan Indian Band for the privilege to live, work, and play on the tm̓xʷúlaʔxʷ (land), that is the unceded and traditional territory of syilx Okanagan peoples, the original stewards of these lands and to whom we give thanks to as our hosts
Kelowna Visitor Centre:
238 Queensway
Kelowna, B.C. V1Y 6S4 Canada
1-800-663-4345
© 2024 Tourism Kelowna
