Tourism Kelowna is structured to deliver Destination Sales and Marketing and Visitor Servicing to a number of customer types through the following distribution channels: direct sales and service; print communication and electronic communication. The staff is divided into business units, each focusing on a specific customer area of specialty. This enables staff to develop targeted sales and marketing strategies and annual objectives evaluated with the use of pre-set performance measures.
Contact Nancy to: Discuss Tourism Kelowna's business and marketing plan, discuss destination marketing ideas, suggestions and stakeholder programs, Inquire about industry trends, statistics and research, and discuss anything related to the operation and activities of Tourism Kelowna
Contact Cheryl to: Request information on the Tourism Kelowna Society operations/administration, arrange meetings and appointments, request tourism statistical information, and to discuss Tourism Kelowna services
Marketing & Communications
Contact Chris to: Find out about Tourism Kelowna’s marketing & communication strategies, learn about our strategic brand plan, collaborate on content programs and partnerships, share information about your business that may be of interest to traveling media
Contact Shauna to: Discuss Tourism Kelowna marketing & advertising strategies, learn how to connect your business with Tourism Kelowna activities, learn about Tourism Kelowna social media channels including the blog, and discuss the Tourism Kelowna co-op programs available.
Contact Jennifer to: Attend media-specific events, learn about the process for media hosting, receive key messaging for maximum impact when media visits your business, and to connect and discuss your business, product or media ideas
Meeting & Event Sales
Contact Jennifer to: Participate in co-op marketing programs for Meetings & Conventions, discuss your new business or product for the meetings & Conventions market, participate in familiarization tours for Meeting Planners, and receive bid preparation and hosting consultation
Contact Harvey to: discuss new event hosting and funding options, receive assistance with bid preparation and hosting challenges, promote your next sporting event, discuss opportunities to promote your business to the sport event market.
Contact Julia to: Arrange a FAM tour or site inspection, discuss logistics for tradeshow attendance and industry events, request promotional materials for your conference or event, and order welcome bags and collateral for your conference or event
Contact Nicolle to: Participate in familiarization tours for Calgary meeting planners, receive bid preparation assistance for Calgary planners, and receive hosting consultation for Calgary planners
Visitor Sales & Services
Contact Chris to: Discuss or comment of the functioning of Tourism Kelowna's Visitor Centres, promote your business at the Airport Information Kiosk or Downtown Visitor Centre, arrange destination training for your front line staff or volunteers, and discuss retail opportunities within the Downtown Visitor Centre
Contact Ashley to: Volunteer at the Airport, Downtown, or mobile Visitor Centres, find out more about ticket sales or retail opportunities within the downtown Visitor Centre, and inquire about the visitor services team visiting your business on a familiarization tour.
Contact Melissa to: List or promote your event through the online events calendar and What’s Happening newsletter, have a supply of Tourism Kelowna’s collateral materials dropped off or mailed to your business, inquire about our mobile visitor centre attending your event, or discuss visitor servicing through social media.
Visitor Sales & Services Counsellors
Our Visitor Centre staff will provide suggestions and ideas (from first-hand knowledge) to assist your Kelowna vacation experience. They will supply you with websites, brochures, maps, directions, and the latest information on attractions and events in Kelowna and the surrounding area.
To view a list of our wonderful volunteers click here.