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Staff
Tourism Kelowna Team
As the lead destination marketing organization for the Central Okanagan, the Tourism Kelowna team works on behalf of over 400 local tourism businesses and the larger hospitality and tourism industry to market the Kelowna area in a sustainable manner that strengthens the economy and enriches the quality of life for residents.
Our four team areas – Administration, Destination & Business Development, Marketing & Communications, and Visitor Experience – work collaboratively towards the goal of establishing the Central Okanagan as North America’s four-season, outdoor destination of choice by 2026.
Lisanne Ballantyne
President & CEO
Contact Lisanne to: learn more about the long-term strategic direction of Tourism Kelowna, the Society’s annual business plan, and any questions regarding the programs, products and services we deliver to support our stakeholders delivering remarkable Central Okanagan visitor experiences.
Administration
Cheryl van den Bold
Executive Assistant
Contact Cheryl to: Request information on the Tourism Kelowna Society operations/administration, arrange meetings and appointments, request tourism statistical information, invoice inquiries, and to discuss Tourism Kelowna services.
Lauren Lander
Director of Finance
Contact Lauren to: Ask questions related to your invoice(s), find out your annual billing renewal period, follow up on payment, and answer any accounting/finance related questions.
Marketing & Communications
Chris Shauf
Director of Marketing & Communications
chris.shauf@tourismkelowna.com
Contact Chris to: Find out about Tourism Kelowna’s marketing & communication strategies, learn about our strategic brand plan, collaborate on content programs and partnerships, share information about your business that may be of interest to traveling media, and media requests.
Steve Small
Digital Marketing
Contact Steve to: Make updates to your listing on the Tourism Kelowna website, get access to Tourism Kelowna photography and video libraries, and learn more about the Tourism Kelowna Extranet.
Sara Correa
Marketing Programs & Research
Contact Sara to: Discuss Tourism Kelowna's stakeholder programs, tourism research and marketing information, program sales, and additional stakeholder requests.
Melissa McCluskey
Industry Communications Consultant
Contact Melissa to: Discuss Tourism Kelowna's Industry News Centre and industry communication channels, and to share information on your business or service which may be of interest to industry colleagues.
Carla Bechard
Travel Media & Communication
Contact Carla to: Inquire about and/or set up media visits to Kelowna, request images or content for publication, share information on your business or service which may appeal to media, discuss new and noteworthy happenings in Kelowna and area.
Business Development
Jennifer Horsnell, CDME
Director of Business and Destination Development
Contact Jennifer to: Participate in co-op marketing programs for Meetings & Conventions, discuss your new business or product for the meetings & Conventions market, participate in familiarization tours for Meeting Planners, and receive bid preparation and hosting consultation.
Julia Garner, CMP
Business Development
Contact Julia to: Arrange a FAM tour or site inspection, discuss logistics for trade show attendance and industry events, request and/or order promotional materials and collateral for your conference or event.
Colin McGuinness
Business Development Sports & Events
Contact Colin to: discuss new event hosting and funding options, receive assistance with bid preparation and hosting challenges, promote your next sporting event, discuss opportunities to promote your business to the sport event market.
Nicolle Gomez de Sousa
Business Development Consultant - Western Canada & Washington State
Contact Nicolle to: Participate in familiarization tours for Western Canada & Washington State meeting planners, receive bid preparation assistance for planners, and receive hosting consultation for Western Canada & Washington State planners.
Pat Gappmayr
Business Development Consultant - Eastern Canada
Contact Pat to: Participate in familiarization tours for Eastern Canada meeting planners, receive bid preparation assistance for planners, and receive hosting consultation for Eastern Canada planners.
Visitor Experience
Chris Lewis
Director of Visitor Experience
Contact Chris to: Find out about or discuss Tourism Kelowna's Visitor Experience program, promote your business to in-market visitors and local residents through partnerships and activations, to arrange destination training for your front line staff, or to arrange a presentation about Tourism Kelowna and the Tourism Industry to your community group.
Sydney Solland
Visitor Experience, Operations
Contact Sydney to: Discuss Tourism Kelowna's Volunteer program, mobile and satellite visitor centres, collateral distribution, to arrange a familiarization tour of your business, discuss retail opportunities within the Downtown Visitor Centre, or discuss events and activations within the Kelowna Visitor Centre or Airport Information Kiosk.
Hourly Staff: Visitor Experience
Siara Less
250-861-1515 ext. 201
siara@tourismkelowna.com
Carolina Layton Moreno
250-861-1515 ext. 201
carolina@tourismkelowna.com
Gaby Heschuk
250-861-1515 ext. 201
gaby@tourismkelowna.com
Kristin Smart
250-861-1515 ext. 201
kristin@tourismkelowna.com
Jaclyn Stuart
250-861-1515 ext. 201
jaclyn@tourismkelowna.com
Robyn Solland
250-861-1515 ext. 201
robyn@tourismkelowna.com
Hannah Day
250-861-1515 ext. 201
hannah@tourismkelowna.com
Tracy Schell
250-861-1515 ext. 201
distribution@tourismkelowna.com
Franziska Faetsch
250-861-1515 ext. 201
franzi@tourismkelowna.com
Our Visitor Experience staff will provide suggestions and ideas (from first-hand knowledge) to assist your Kelowna vacation experience. They will supply you with websites, brochures, maps, directions, and the latest information on attractions and events in Kelowna and the surrounding area.
To view a list of our wonderful volunteers click here.
Kelowna is situated on the traditional, ancestral, and unceded territory of the syilx/Okanagan people
Kelowna Visitor Centre:
238 Queensway
Kelowna, B.C. V1Y 6S4 Canada
1-800-663-4345
© 2021 Tourism Kelowna
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