Tourism Kelowna is structured to deliver Destination Sales and Marketing and Visitor Servicing to a number of customer types through the following distribution channels: direct sales and service; print communication and electronic communication. The staff is divided into business units, each focusing on a specific customer area of specialty. This enables staff to develop targeted sales and marketing strategies and annual objectives evaluated with the use of pre-set performance measures.
Contact Lisanne to: learn more about the long-term strategic direction of Tourism Kelowna, the Society’s annual business plan, and any questions regarding the programs, products and services we deliver to support our stakeholders delivering remarkable Central Okanagan visitor experiences.
Contact Cheryl to: Request information on the Tourism Kelowna Society operations/administration, arrange meetings and appointments, request tourism statistical information, invoice inquiries, and to discuss Tourism Kelowna services.
Contact Chris to: Find out about Tourism Kelowna’s marketing & communication strategies, learn about our strategic brand plan, collaborate on content programs and partnerships, share information about your business that may be of interest to traveling media.
Contact Steve to: Make updates to your listing on the Tourism Kelowna website, get access to Tourism Kelowna photography and video libraries, and learn more about the Tourism Kelowna Extranet.
Contact Sara to: Discuss Tourism Kelowna's stakeholder programs, tourism research and marketing information, program sales, and additional stakeholder requests.
Contact Melissa to: Discuss Tourism Kelowna’s social media and communication channels, list or promote your event through the online events calendar and What’s Happening newsletter, share information on your business or service which may be of interest to visitors and/or industry colleagues.
Contact Carla to: Inquire about and/or set up media visits to Kelowna, request images or content for publication, share information on your business or service which may appeal to media, discuss new and noteworthy happenings in Kelowna and area.
Contact Jennifer to: Participate in co-op marketing programs for Meetings & Conventions, discuss your new business or product for the meetings & Conventions market, participate in familiarization tours for Meeting Planners, and receive bid preparation and hosting consultation.
Contact Julia to: Arrange a FAM tour or site inspection, discuss logistics for trade show attendance and industry events, request and/or order promotional materials and collateral for your conference or event, receive bid preparation assistance and hosting consultation for BC planners.
Contact Colin to: discuss new event hosting and funding options, receive assistance with bid preparation and hosting challenges, promote your next sporting event, discuss opportunities to promote your business to the sport event market.
Contact Nicolle to: Participate in familiarization tours for Alberta & Washington State meeting planners, receive bid preparation assistance for planners, and receive hosting consultation for Alberta & Washington State planners.
Contact Chris to: Find out about or discuss Tourism Kelowna's Visitor Experience program, promote your business to in market visitors and local residents, arrange an educational familiarization tour of your business, or to discuss retail opportunities within the Downtown Visitor Centre.
Contact Sydney to: Discuss Tourism Kelowna's Volunteer program, mobile visitor centre, collateral distribution, to arrange destination training for your front line staff, or discuss events and activations within the Downtown Kelowna Visitor Centre.
Our Visitor Centre staff will provide suggestions and ideas (from first-hand knowledge) to assist your Kelowna vacation experience. They will supply you with websites, brochures, maps, directions, and the latest information on attractions and events in Kelowna and the surrounding area.
To view a list of our wonderful volunteers click here.