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Kelowna Visitor Centre Update, April 8, 2021

Service Continues at Kelowna Visitor Centre:

Following a confirmed case of COVID-19 among a team member, the Kelowna Visitor Centre temporarily closed for a thorough cleaning and sanitization. We are in contact with public health and WorkSafeBC and any staff member who may have been exposed is self-isolating at home. The building is again open to the public, staffed with team members who were not directly exposed, and service continues with strong public health measures in place to protect our community and our team. Assistance and merchandise sales continue to be available online as well.

A reminder for those entering the Kelowna Visitor Centre:

  • Anyone entering the building must wear a mask, sanitize their hands upon entry, and maintain a safe distance.
  • All high touch surfaces within the building are sanitized using high quality disinfectant (Dyna Quat) every 1-2 hours.
  • Items such as the point-of-sale reader and iPad are sanitized after each customer use.
  • The building’s HVAC system exchanges air within the building for fresh air from outside 3-4 times per hour which is above industry standard.

Serving our community safely, doing our part to reduce transmissions, and protect our community is our priority. You can view our complete COVID-19 health and safety plan.

Thank you for your support and assistance allowing us to continue to safely serve our community. If you have any questions, please contact the Kelowna Visitor Centre team via the LiveChat bubble at the bottom of the screen, by phone at 250-861-1515 or email

Kelowna Visitor Centre Update, April 6, 2021:

A team member who worked on Friday, April 2, at the Kelowna Visitor Centre has tested positive for COVID-19 and is currently self-isolating at home. 

The health and safety of our staff and our community is our priority, and we have a thorough plan and protocols in place. To prevent transmission and to protect our community, the Kelowna Visitor Centre building will be temporarily closed to conduct an enhanced sanitary clean. Information, assistance, and merchandise sales ( will continue to be offered online. Chat with our Visitor Experience Team via the LiveChat bubble at the bottom of the screen, by phone at 250-861-1515 or email

As more information becomes available, it will be posted here on our website. 


The Tourism Kelowna team is happy to help you.

Looking for someone specific? View the Tourism Kelowna Staff directory. 

COVID-19 Update:

Tourism Kelowna's Business Development, Marketing & Administration staff are available through digital channels. On ways to connect directly with staff members please see the staff directory.

If you are looking for information on Kelowna or have questions, please contact our Visitor Experience Team via the LiveChat bubble at the bottom of your screen. Or, you can call 250.861.1515 or email

For media requests, please visit the Media section of our website. 

Kelowna Visitor Centre

Open to the public

Hours of Operation
Click here to see hours

Mailing Address
Tourism Kelowna Visitor Centre
238 Queensway
Kelowna, BC V1Y 6S7

Contact us
tel: 250.861.1515
toll free: 1.800.663.4345

Business Development, Marketing & Administration

Hours of Operation 
Monday - Friday: 8:30 a.m. to 4:30 p.m.

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