Kelowna Visitor Centre

If you are looking for information on Kelowna or have questions, please contact our team via the LiveChat bubble at the bottom of your screen. Or, you can call 250.861.1515 or email

Kelowna Visitor Centre:
238 Queensway Avenue
Kelowna, BC 
Get directions

Hours of Operation
Monday - Sunday: 8:30 am - 8:30 pm
December 31: 12:00 pm to 9:00 pm

January 1
December 24, 25, and 26 

Kelowna International Airport (YLW) Kiosk:
Volunteers on duty as available from Monday - Sunday: 8:00 am - 8:00 pm
Arrivals Lounge
Kelowna, BC
Get directions

Contact us
tel: 250.861.1515
toll free: 1.800.663.4345

The Kelowna Visitor Centre is Kelowna's official travellers' resource. Tourism Kelowna operates two locations for your convenience. The Visitor Centre can assist you with many services including making reservations for accommodations, attractions, and tours. The Visitor Centre staff can also offer suggestions and insider tips for local 'must-sees' to make your visit to Kelowna unforgettable. 

Kelowna Visitor Centre - Aerial (3)

Prefer real-time information? Connect with us on LiveChat (via the bubble at the bottom of your screen) or connect with us on social media:


Explore a Virtual Walkthrough of the Kelowna Visitor Centre

The Kelowna Visitor Centre is a pedestrian access visitor centre. Parking for passenger vehicles is located nearby on streets and parkades. Oversize vehicles can find parking at City Park (1600 Abbott Street). More information on parking in Kelowna can be found at or by calling our Visitor Centre at 250.861.1515.

Looking for Love for Kelowna and Kelowna Vibes apparel? Stop by the Kelowna Visitor Centre or purchase items through our online store.

Photo of Love for Kelowna hats


The Kelowna Visitor Centre is equipped to handle many levels of accessibility. If you are travelling with mobility needs, a young family, or limited English our building and services include:

  • Level entry to the building.
  • Touchless activated front doors.
  • Push-button activated door for the family and accessible all-user restroom.
  • Electrically adjustable service desk to accommodate guests at multiple heights.
  • Our visitor experience team has members that can speak a variety of languages and also have access to Google Translate Conversations as well as additional translation devices.
  • Use of an induction hearing loop is available for those with hearing assistance devices.
  • A BlindSquare beacon is available for guidance and navigation into the building.
  • Information about accessible activities, experiences, accommodations, dining, and more are updated at least once per year.


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