Adapting to Shifting Visitor Needs During COVID-19

2 min read

Throughout COVID-19, local businesses have been working hard to implement measures to ensure the safety of their staff and the public. Now that safe and responsible travel is allowed in BC, it is essential to have a thorough understanding of what is important to consumers as they begin to travel outside their own communities…

Kelowna Visitor Centre Planning Phased Re-Opening

3 min read

Since temporarily closing the doors of the Kelowna Visitor Centre to in-person servicing on March 18, our Visitor Experience team has been busy connecting with local residents and answering visitor inquiries through online chat, telephone, and email, seven days per week…

Answering Your Questions During COVID-19: Part Two

2 min read

As we've been connecting with our stakeholders to collect and share information on the impact of COVID-19, we've received good feedback and questions. To help further, we'll take questions and themes and share them through this format. This second set of questions delves further into our team’s work…

Kelowna Visitor Centre to Close Temporarily

1 min read

With the COVID-19 public health issue evolving rapidly, and with the closure of several civic facilities, Tourism Kelowna will temporarily close the Kelowna Visitor Centre today, March 17, at 5:30 p.m. until further notice. This follows the closure of our Airport Information Kiosk and mobile operations, which occurred yesterday, March 16.…

2020 Visitor Services Network Conference Roadtrip

2 min read

The 2020 British Columbia Visitor Centre Network Conference took place March 2 and 3 in Richmond, BC. With more than 110 people in attendance from over 70 communities in BC, the two-day conference provides network updates from Destination British Columbia along with the sharing of best practices of the provinces more than 130 visitor centres…