As Kelowna continues to thrive as a vibrant, four-season destination, Tourism Kelowna Members play a central role in shaping the experiences travellers discover here. Tourism Kelowna’s Partner Portal is designed to support that work.
The Partner Portal provides a streamlined, intuitive platform for showcasing your business, keeping your information up to date, and staying connected to the broader visitor economy. Whether you want to boost visibility, capture more attention, or align with seasonal marketing efforts, this tool is invaluable.
Here's how you can use the Partner Portal to help your business shine.
1. Keep Your Business Listing Fresh and Accurate
Your listing on tourismkelowna.com is often a traveller’s first introduction to your business. Through the Partner Portal, you can:
- Update your business information, including contact details, website link, and social media channels.
- Refresh your 150- to 200-word description to reflect your offerings, atmosphere, and story.
- Edit amenities and attributes so visitors quickly understand what you provide.
For step-by-step guidance on updating your listing, see our Member resource article, How to Update Your Listing on the Partner Portal.
Why it matters:
A well-crafted listing builds trust and sets clear expectations. It helps travellers feel welcomed and confident as they plan their time in Kelowna.
2. Upload High-Impact Images
Compelling imagery brings Kelowna’s sensory richness to life. Sunlit patios, bountiful fall orchards, blooming spring trails, and glowing tasting rooms all inspire travellers to explore more. In the Partner Portal, you can:
- Upload up to 10 images.
- Reorder your image gallery so your strongest visuals appear first.
Why it matters:
Vibrant images evoke emotion and inspire action. They also help our team represent your business accurately across destination marketing, visitor services, and media outreach.
3. Share Events, Promotions, and Special Offers
From seasonal menus to vineyard events, workshops, or live music, you can submit the events happening at your business directly through the Portal for inclusion on tourismkelowna.com.
Why it matters:
Timely offers and events encourage repeat visitation, support year-round travel, and help travellers discover new ways to come alive or slow down and savour throughout the seasons. Find step-by-step instructions on how to submit your events here. For information on submitting your promotions and special offers, click here.
Image credit: Darren Hull Studios
4. Access Performance Insights
The Partner Portal includes dashboards that allow you to track engagement on your listing.
Why it matters:
Performance insights help you understand what resonates with travellers. Refreshing imagery, updating your story, or adding seasonal details based on engagement trends can meaningfully boost your visibility and relevance.
5. Stay Connected With Member-Only Updates
The Partner Portal provides access to Member-only updates through the Partner Bulletin, a dedicated space where Tourism Kelowna shares timely information and industry intelligence. This includes:
- The Tourism Industry Indicators Dashboard.
- Quarterly Tourism Industry Reports.
- Updates on marketing initiatives, research, and partnership opportunities.
Why it matters:
These resources keep you informed about visitor trends, market shifts, and performance patterns. They can also help you make strategic decisions based on current data.
6. Support Destination Storytelling and Marketing Alignment
Ensuring your listing content is up-to-date enables Tourism Kelowna’s marketing and visitor services teams to confidently highlight your business in:
- Seasonal campaigns
- Editorial content and blogs
- Press trips and media requests
- Visitor servicing through the Kelowna Visitor Centre and digital channels
Why it matters:
Every Member helps shape Kelowna’s collective voice. Accurate information strengthens our ability to tell a cohesive and compelling story rooted in abundance, generosity, and the unique rhythm of each season.
7. Your Updates Shape Kelowna’s Year-Round Appeal
Travellers plan, sometimes months in advance. Regular updates ensure your business is represented at its seasonal best, whether it is:
- Spring awakening
- Summer energy
- Fall warmth and generosity
- Winter coziness
Why it matters:
A quarterly refresh keeps your listing aligned with Tourism Kelowna's campaigns and ensures visitors always see the most engaging version of your business.
Image credit: Darren Hull Studios
Getting Started
- Log in through the Partner Portal.
- Update your business details and upload fresh, high-quality images.
- Review your performance metrics regularly.
- Submit events or promotions as they arise.
- Explore the Partner Bulletin to stay up to date on industry updates and insights.
- Reach out to our team anytime. We are here to support you.
The Partner Portal is more than an administrative tool. It is a gateway to stronger visibility, deeper collaboration, and purposeful storytelling. By keeping your content current and engaging, you help visitors experience Kelowna in all its richness, from the life-giving energy of spring to the glowing generosity of fall.
If you would like a refresher or a one-on-one walkthrough of the Partner Portal, our team is ready to help. Connect with me at steve@tourismkelowna.com or with my colleague, Jacqui Dowling, at jacqui@tourismkelowna.com.
