Chatbot Terms of Use

Once you have read the Chatbot Terms of Use and you decide you no longer would like to use the Chatbot service, you can type the message "agent" into the Chatbot chatbox, you will then be connected with a member of the Tourism Kelowna team, who you can converse with directly.

1. Introduction

These Terms of Use ("Terms") govern your use of the AI chatbot known as Kelowna Artificial Intelligence Tourism Information, KAITI for short ("Chatbot") offered on tourismkelowna.com ("Website"). By accessing or using the Chatbot, you agree to these Terms.

2. Description of the Chatbot

The Chatbot is an automated AI-powered tool designed to provide basic information and answer your questions about Kelowna and the Central Okanagan’s tourism-related experiences, services, and information. The Chatbot is still under development and may not always provide accurate or complete information.

3. User Responsibilities

You agree to use the Chatbot only for lawful purposes and in accordance with these Terms.

You agree not to:

Share any personal information that you are not authorized to disclose.
Engage in any illegal or harmful activities, including hate speech, threats, or harassment.
Attempt to disrupt or damage the Chatbot or the Website.
Reverse engineer, decompile or disassemble the Chatbot.

4. Limitations of the Chatbot

The Chatbot is provided for informational purposes only and should not be solely relied upon by the user in their decision-making.
The Chatbot may not always provide accurate, complete, or up-to-date information.
Tourism Kelowna is not responsible for any errors or omissions in the information provided by the Chatbot.
Tourism Kelowna reserves the right to modify or discontinue the Chatbot at any time without notice.

5. Disclaimer of Warranties and Liability

The Chatbot is provided "as is" and without warranties of any kind, express or implied. Tourism Kelowna disclaims all warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. Tourism Kelowna is not liable for any damages arising from your use of the Chatbot, including, but not limited to, direct, indirect, incidental, consequential, or punitive damages.

6. Disclaimer of Reliance on Chatbot for Emergency or Safety Information

The Chatbot is not intended to provide emergency or safety information. In case of emergency, please contact emergency services immediately.

7. Use of Personal Information

The Chatbot may collect certain personal information from you, such as your name, email address, and travel preferences. This information will be used to:

Provide you with the best possible experience using the Chatbot.
Improve the performance and accuracy of the Chatbot.
Send you personalized information about tourism opportunities in Kelowna and the Central Okanagan.
Tourism Kelowna will never share your personal information with third parties without your consent, except as required by law. You can access, update, or delete your personal information at any time by contacting Tourism Kelowna.

8. Data Privacy and Security

Tourism Kelowna is committed to protecting your privacy and security. We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

9. Review of Chatbot Conversations

Tourism Kelowna may review chatbot conversations to improve the performance and accuracy of the Chatbot. We will not use these conversations for any other purpose without your consent.

10. Intellectual Property

The Chatbot and all related intellectual property rights are owned by Tourism Kelowna or its licensors. You are not granted any rights to use the Chatbot other than as expressly permitted by these Terms.

11. Modifications to these Terms

Tourism Kelowna reserves the right to modify these Terms at any time by posting the revised Terms on the Website. Your continued use of the Chatbot after the posting of the revised Terms constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact Tourism Kelowna at privacyofficer@tourismkelowna.com.

14. Full Privacy Policy

For more information about how Tourism Kelowna collects, uses, and discloses your personal information, please see our full Privacy Policy: tourismkelowna.com/privacy-policy