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Calling all municipal service delivery professionals! The theme of our 2024 conference is The Customer Experience… and celebrating 20 years of Municipal Service Delivery Officials (MSDO - rethinking municipal service). Our National Conference (May 14-16) is an opportunity to learn, gather best practices, benefit from shared lessons and practical case studies, build working relationships and discover how we can collaborate to build a stronger culture of service delivery excellence for Canadians. There will be engaging sessions, an inspiring keynote, even more of our popular networking activities and entertaining social events. Join us to hear from peers about their new initiatives to improve service and learn about how technologies can support your work.