Kelowna and area accommodators have extra COVID-19 measures in place to ensure the safety and comfort of guests and staff. Here are some of the new experiences and protocols you may see in place the next time you stay overnight in Kelowna. 

Increased cleaning of public spaces

All accommodations are working with their teams and within public safety guidelines to keep high-touch surfaces and public spaces properly sanitized. 

Dedicated safety teams


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Several accommodators have safety teams in place to review and adapt cleaning and sanitization protocols as things progress during the pandemic, ensuring the safety of guests and staff.

Hand sanitizer stations


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Sanitizing stations and personal cleaning supplies will often be provided by the accommodator, including cleaning wipes in rooms and sanitizer at entrances, elevators, and other public spaces like pools and fitness rooms.

New technologies

Those that are able to are offering new services like checking in and ordering room service on your phone through an app instead of via the telephone in the room.

Physical distancing reminders


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Like many other businesses, there will be limited capacity in some spaces and physical distancing reminders, including floor decals and arrows, will direct the flow of traffic and show safe distances.

Housekeeping service changes

To reduce the number of encounters and people in a room, daily housekeeping will be upon request only for many accommodations.

Food service


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Accommodators and those onsite providing food services are required to follow WorkSafeBC guidelines. Some processes related to food service may have changed from your last visit in order to comply with these guidelines, such as maximum group sizes of 6 people and patio service only.

Please remember, each accommodation may have slightly different safety protocols depending on the size of their business, amenities available, and staffing levels. When booking, be sure you know the cancellation or refund policy of the business and ask for more information on their safety plan. 

Click here to view all accommodation options to plan your next stay in Kelowna.