A new visitor centre for Kelowna

We’re excited about a new visitor centre for Kelowna that will welcome visitors and connect residents with information on the many events and attractions in our community.

Our current visitor centre location (located on Harvey Avenue) is outdated and visits to that location are rapidly declining, down by about half in just four years. This represents a lost economic opportunity for Kelowna. 

In order to best serve residents and visitors with travel information and planning services, a visitor centre needs to be where the pedestrian traffic is. In comparably sized communities, 78 per cent of North American visitor centres have moved off highways and into high volume pedestrian areas. More than 440,000 people use the boardwalk in front of the proposed visitor centre – that’s over 1,200 people per day on average.

The proposed building will take up a modest footprint and offer concierge-like services, a level of service people associate with the top destinations in the world, where guests and local residents feel welcome and become interested in exploring all that Kelowna has to offer.

The new visitor centre will be located at Kelowna’s original point of welcome, an historic ferry dock, and will once again be used to welcome visitors to our community.

Project Update (June 2017)

Progress continues on Kelowna’s new visitor information centre – a project that will significantly benefit local businesses and the tourism industry. Tourism Kelowna has submitted their development permit to the City of Kelowna. We’re looking forward to the next phase of this important project

Until this new visitor centre is built, visitors to Kelowna are welcome to stop in for information at our current visitor centre, located at 544 Harvey Avenue, where our team of local experts will help you with travel planning.

We believe that a new visitor centre will better showcase Kelowna and be a source of pride for residents to use and recommend to friends. If you have any feedback or ideas, please contact us.


Chris Shauf

Director of Marketing & Communications

250.861.1515 ext. 203


Please contact for all questions regarding the proposed new Visitor Centre.