Staff
Tourism Kelowna Team
Tourism Kelowna is structured to deliver Destination Sales and Marketing and Visitor Servicing to a number of customer types through the following distribution channels: direct sales and service; print communication and electronic communication. The staff is divided into business units, each focusing on a specific customer area of specialty. This enables staff to develop targeted sales and marketing strategies and annual objectives evaluated with the use of pre-set performance measures.
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 CEO
Nancy Cameron
E: nancy@tourismkelowna.com
P: 250.861.1515 ext. 202
Contact Nancy to:
- Discuss Tourism Kelowna's business and marketing plan
- Discuss destination marketing ideas, suggestions and stakeholder programs
- Inquire about industry trends, statistics and research
- Discuss anything related to the operation and activites of Tourism Kelowna
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 Marketing Manager
Shauna Merritt
E: shauna@tourismkelowna.com
P: 250.861.1515 ext. 206
Contact Shauna to:
- Update your web listing on tourismkelowna.com
- Discuss Advertising opportunities and Social Media
- Sign up for the quarterly newsletter
- Access the Tourism Kelowna electronic image bank
- Advertise in the Visitors Guide
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 Central Reservations / Marketing Co-ordinator
Sharon Williams
E: sharon@tourismkelowna.com
P: 250.861.1515 ext.
Contact Sharon to:
- Participate in the online central reservations system (golfkelowna.com) for tee times and vacation packages
- Book a tee time or golf vacation
- Receive assistance with golf bookings
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 Social Media / Digital Marketing Co-ordinator
Kyle Harms
E: kyle@tourismkelowna.com
P: 250.861.1515 ext. 216
Contact Kyle to:
- Discuss social media opportunities
- Update or make changes to your web listing on tourismkelowna.com
- Suggest an event for us to follow on Twitter or Facebook
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 Consumer Programs Manager
Tom Ignatzi
E: tom@tourismkelowna.com
P: 250.861.1515 ext. 211
Contact Tom to:
- Discuss the Golf, Wine and the Studio/Farm Tour Programs
- Discuss ideas for other attraction sector marketing program development
- Participate in the Stakeholder Necessities package
- Discuss how Tourism Kelowna can help you succeed
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 Director of Sales
Jennifer Horsnell
E: jennifer@tourismkelowna.com
P: 250.861.1515 ext. 205
Contact Jennifer to:
- Participate in co-op marketing programs for Meetings & Conventions
- Discuss your new business or product for the meetings & Conventions market
- Participate in familiarization tours for Meeting Planners
- Receive bid preparation and hosting consultation
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 Sales Manager
Jenny Rutherfurd
E: jenny@tourismkelowna.com
P: 250.861.1515 ext. 204
Contact Jenny to:
- Participate in BC meeting planners familiarization tours
- Receive bid preparation for BC planners
- Receive hosting consultation for BC planners
- Receive assistance with Travel Trade inquiries
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 Business Development Consultant - Greater Toronto Area (GTA)
Pat Gappmayr
E: patgap@sympatico.ca
P; 416.265.3464
Contact Pat to:
- Participate in familiarization tours for GTA meeting planners
- Receive bid preparation assistance for GTA planners
- Receive hosting consultation for GTA planners
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 Sport Event Development Manager
Chad Douglas
E: chad@tourismkelowna.com
P: 250.861.1515 ext. 209
Contact Chad to:
- Discuss new event hosting and funding options
- Receive assistance with bid preparation and hosting challenges
- Promote your next sport event
- Discuss opportunities to promote your business to the sport event market
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 Media Relations Manager
Catherine Frechette
E: catherine@tourismkelowna.com
P: 250.861.1515 ext. 203
Contact Catherine to:
- Participate in media familiarization tours
- Comment on recent press releases
- Discuss your business, product or media ideas
- Review statistics and the value of recent articles
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 Visitor Sales & Services Manager
Diana Dors
E: diana@tourismkelowna.com
P: 250.861.1515 ext. 207
Contact Diana to:
- Volunteer or work at Airport or Downtown Visitor Info Centres
- Discuss or comment on the functioning of the Visitor Info Centres
- Rack your brochure at the Airport Info Centre or Downtown Visitor Info Centre
- General inquiries about WorldHost services, workshops and programs
- Inquire about WorldHost public service training that is available to corporations
- Inquire about WorldHost public service training that is available to the public
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 Visitor Sales & Services Counsellor
Laura Appleby
E: laura@tourismkelowna.com
P: 250.861.1515 ext. 208
Contact Laura to:
- Arrange to pick up bulk quantities of the Official Kelowna Visitor's Guide
- Request information on Kelowna's attractions and activities
- Arrange welcome packages
- Tell us about your event
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 Visitor Sales & Services Counsellor / Administrative Co-ordinator
Annelies Vos
E: annelies@tourismkelowna.com
P: 250.861.1515 ext. 200
Contact Annelies to:
- Request information on Kelowna's attractions and activities
- Check on your brochure inventory
- Plan your next holiday in British Columbia
- Discuss retail sales opporunities
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