SuperHost® was first introduced in 1985 to prepare BC’s tourism workforce to host the world at Expo 86. Since then, over 550,000 British Columbians have participated in SuperHost® training and helped establish BC’s world-class reputation for service.
The program’s excellence is recognized internationally. After an extensive search for the best in the world, American Express selected SuperHost® as its customer service training program for 10 Asian countries. In addition to these, tourism agencies in England, Wales, Scotland, New Zealand, Australia, Alaska, Puerto Rico, Ontario, Northwest Territories, New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland also have the license rights for SuperHost®.
The SuperHost® product family includes dynamic and interactive workshops that provide information and tools to improve the quality of customer services. All of our customers, whether they are from across the border, across the ocean, or across the street, deserve service that goes the extra mile. SuperHost® workshops are a step in the right direction. See the workshops details below:
SuperHost® Fundamentals is a participatory one-day workshop that addresses the fundamentals of excellent customer service. From handling customer concerns to first impressions, you will leave with practical tips that work!
Service Across Cultures is a half-day workshop that increases your knowledge of the diversity of overseas visitors who come to British Columbia. This workshop challenges cultural biases and misconceptions and provides practical suggestion to improve communication and customer service skills.
Customers with Disabilities is a half-day workshop that increases your awareness of this growing and increasingly mobile market segment. You will learn appropriate language and information that will help you become more sensitive to the needs and requirements of customers with disabilities.
Solving Problems Through Service is a half-day polishing workshop that supports front-line employees in being effective problem solvers in their role as service providers. Presented in a highly interactive, informative and fun learning environment, participants are encouraged to think creatively to provide solutions.
Sales Powered by Service is a half-day polishing workshop that supports front-line employees to be more effective sales representatives through a service focus. Participants are encouraged to take ownership of their role in influencing customers’ buying processes.
Frontline Management Solutions is a one-day workshop to show managers and supervisors how to get the best return on their most important investment – their people! The workshop continues the SuperHost® tradition of practical, fun and insightful information that will assist management to make a difference in the workplace.
For more information on any of these SuperHost® workshops or how to become a SuperHost® Recognized Business, please contact us at (250) 861-1515 or superhost@tourismkelowna.com.
