Tourism Kelowna Team

Tourism Kelowna is structured to deliver Destination Sales and Marketing and Visitor Servicing to a number of customer types through the following distribution channels: direct sales and service; print communication and electronic communication.  The staff is divided into business units, each focusing on a specific customer area of specialty.  This enables staff to develop targeted sales and marketing strategies and annual objectives evaluated with the use of pre-set performance measures.  

Nancy CameronCEO
Nancy Cameron
P: 250.861.1515 ext. 202

Contact Nancy to:
- Discuss Tourism Kelowna's business and marketing plan
- Discuss destination marketing ideas, suggestions and stakeholder programs
- Inquire about industry trends, statistics and research
- Discuss anything related to the operation and activities of Tourism Kelowna


Lauren LanderFinancial Administrator
Lauren Lander
P: 250.861.1515 ext. 210

Contact Lauren to:
- Ask questions related to your invoice(s)
- Find out your annual billing renewal period
- Follow up on payment
- Answer any accounting/finance related questions


Catherine FrechetteCommunications Manager
Catherine Frechette
P: 250.861.1515 ext. 203

Contact Catherine to:
- Participate in media familiarization tours
- Comment on recent press releases
- Discuss your business, product or media ideas
- Review statistics and the value of recent articles


Staff - Shauna MerrittMarketing Manager
Shauna Merritt
P: 250.861.1515 ext. 206

Contact Shauna to:
- Discuss Tourism Kelowna marketing & advertising strategies
- Discuss promoting your business through Tourism Kelowna activities
- Learn more about Tourism Kelowna co-op programs
- Access the Tourism Kelowna electronic image bank
- Advertise in the Official Visitors Guide



Shannon Forgues

Social Media & Marketing Co-ordinator
Shannon Forgues
P: 250.861.1515 ext. 216

Contact Shannon to:
- Learn more about Tourism Kelowna social media channels
- Learn best practices for your social media activities
- Make updates to your website listing
- Questions on the Tourism Kelowna image bank

Jennifer Horsnell

Director of Sales
Jennifer Horsnell
P: 250.861.1515 ext. 205

Contact Jennifer to:
- Participate in co-op marketing programs for Meetings & Conventions
- Discuss your new business or product for the meetings & Conventions market
- Participate in familiarization tours for Meeting Planners
- Receive bid preparation and hosting consultation



Pat Gappmayr

Business Development Consultant - Greater Toronto Area (GTA)
Pat Gappmayr
P: 416.265.3464

Contact Pat to:
- Participate in familiarization tours for GTA meeting planners
- Receive bid preparation assistance for GTA planners
- Receive hosting consultation for GTA planners



Nicolle Gomez de Sousa


Business Development Consultant - Calgary Alberta
Nicolle Gomez de Sousa
P: 587.716.5599

Contact Nicolle to:
- Participate in familiarization tours for Calgary meeting planners
- Receive bid preparation assistance for Calgary planners
- Receive hosting consultation for Calgary planners

Chad Douglas

Sports & Events Sales Manager
Chad Douglas
P: 250.861.1515 ext. 209

Contact Chad to:
- Discuss new event hosting and funding options
- Receive assistance with bid preparation and hosting challenges
- Promote your next sport event
- Discuss opportunities to promote your business to the sport event market

Julia Garner

Sales Co-ordinator
Julia Garner
P: 250.861.1515 ext. 217

Contact Julia to:
- Arrange a FAM tour or site inspection
- Discuss logistics for tradeshow attendance and industry events
- Request promotional materials for your conference or event
- Order welcome bags and collateral for your conference or event



Jenny RutherfurdCommunications Co-ordinator
Jenny Rutherfurd
P: 250.861.1515 ext. 204

Contact Jenny to:
- Attend media-specific events
- Learn about the process for media hosting & receive key messaging for maximum impact with media when they experience your service and/or visit your property
- To connect with the Communications Department to discuss your business, product or media ideas


Chris LewisVisitor Sales & Services Manager
Chris Lewis
P: 250.861.1515 ext. 207

Contact Chris to:
- Volunteer or work at Airport or Downtown Visitor Info Centres
- Discuss or comment on the functioning of the Visitor Info Centres
- Rack your brochure at the Airport Info Centre or Downtown Visitor Info Centre


Taylor Jones
Visitor Sales & Services Assistant
Taylor Jones
P: 250.861.1515 ext. 208

Contact Taylor to:
- Find out more about the Ticketmaster Retail Outlet
- Obtain Tourism Kelowna collateral material for your event or conference
- Have a supply of Tourism Kelowna Visitor Guides dropped off at your Kelowna business

Tanslate to French   Tanslate to German   Tanslate to Spanish   Tanslate to Chinese - Simplified   Tanslate to Japanese   Tanslate to Korean  
Visitor Info Centre: 544 Harvey Ave (Hwy 97) • Kelowna, B.C. V1Y 6C9, Canada • Toll Free: 1-800-663-4345